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If the computer being replaced is a PC and you can still run software on it then download and run the Belarc Advisor and it can find your serial number in it's report of software on your computer. Boxed software from somewhere else won't be listed in the orders but if you registered it should still be listed in the Products area. There should be both a Products and Order History section, where Products shows all the serial numbers and Order History shows the orders you've made through directly. If you registered your Elements with an AdobeID then will have a record of the serial number that you can see by logging in with the AdobeID you registered the product using, click on manage account and then Plans and Products across the top. I think the 9 digit number is just some printing sequence for the label or maybe a product number so won't do you any good. Good luck and please let me know if it works.A PSE serial number is 6 groups of 4 digits with the first four digits being 1057. This may or may not apply to Photoshop and or CS3 or what ever but give it a go.
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OK said the tech, you will need to download and install it, even if you don't want it just leave it in the applications folder.They signed out and off my Mac so I downloaded and installed Creative Cloud then Downloaded Adobe Photoshop Elements and guess what. No, I replied because I don't want it and would never use it. After watching their cursor navigate my screen for a couple of minutes, I was asked if I had ever dowloaded and installed Adobe Creative Cloud. After explaining what I had done and answering a million questions, I gave them permission to remotely interrogate my Mac. After repeating the process several times and finding no other help on the Adobe site, now with steam coming from all parts of my body, I decided to open the Adobe chat window. When I tried to open Photo Editor a window kept popping up saying that the there was an error with the download. I located my serial number and activation code from my Adobe account and proceeded with the download.
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I needed to install Adobe Photoshop elements 2019 which I had been using on another iMac, (My Wife's). I recently acquired a newish iMac wth a new Fusion Drive, (2TB) and a fresh install of OS 10.14.6 Mojave.
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